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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

National Sustainability Awards

Oct 3, 2024 | Business, Events


Segen, E.ON and PostX were thrilled to be awarded the Partnership of the Year award which celebrated the collaboration between the three companies for the market-leading trial of a zero-emission delivery service...

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Segen, E.ON, and POSTX Win!

The 4th annual National Sustainability Awards took place in London on the 2nd of October at the Marriott, Grosvenor Square.

Honouring those who apply sustainability in their operations and decision-making, the National Sustainability Awards encourage widespread adoption of a more responsible approach to business.

 

Hosted by comedian Zoe Lyons the event, a celebration and recognition of the hard work of the attendees serves to show how society can, with good leadership, beat a more sustainable path.

 

There were 25 categories ranging from cutting-edge renewable energy solutions to revolutionary eco-friendly practices, and this year it celebrated the groundbreaking achievements of individuals and organisations driving positive change through sustainable innovation.

The Award

Segen, E.ON and PostX were thrilled to be awarded the Partnership of the Year award. It celebrates the collaboration between the three companies for the market-leading trial of a zero-emission delivery service. Read more about PostX here >>

 

Other notable winners included GivEnergy (Energy Innovation Award), Liverpool Football Club (Sustainable Packaging Award), and DPD UK (Green Fleet Award). See the full award list here >>

 

Post X is an AI-Logistics Platform startup that provides a fully electric fleet. It has enabled Segen to offer reliable, timed delivery slots with up-to-date delivery trackability.

 

E.ON install Solar & Storage systems for households nationwide. It aims to become the first supplier to do so in a fully sustainable way.

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