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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Segen Training Academy Launch

Nov 13, 2024 | Business, Events, Training


We are delighted to announce the launch of our brand new state-of-the-art Training Academy, with courses available to book now!...

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We are delighted to announce the launch of our brand new state-of-the-art Training Academy, with courses available to book now!

Last week, we hosted a fantastic customer launch event to mark the official opening of the Segen Academy. This project was born from the dedication of our team and the invaluable feedback from our customers and technical experts.

Our purpose-built training facility aims to support the critical shortage of qualified renewables installers. It will also contribute to supporting government’s net-zero targets. Spencer Conday, Segen’s UK Managing Director, emphasised our commitment to setting a new benchmark in training standards. After speaking to both customers and our technical team, we’ve set out to not only meet the need for more installers but also uphold and elevate industry standards.

During the official academy launch event last week, those from across the industry toured our state-of-the-art facility showcasing our classroom and practical training spaces, including a purpose-built training roof, and hands-on booths for solar, battery energy storage systems (BESS), EV charging, and heat pump training. Feedback from installers has been overwhelmingly positive, affirming that we have met our ambitious goals.

With courses starting in the new year, the Academy will offer four LCL Level 3 accreditations focused on residential PV, battery storage, EV charging, and a combined PV & BESS course. The Academy offers an 18th Edition Wiring Regulations course and plans to introduce additional courses in the coming months.

A true collaboration

We have collaborated closely with our industry partners for the training. MCS, SEUK, and the New City Trade Skills College helped us to develop a comprehensive curriculum. This curriculum covers best practices in the installation, commissioning, and maintenance of solar photovoltaic (PV) systems, battery energy storage systems (BESS), heat pumps, and electric vehicle (EV) charging technologies. Daniel White of MCS noted, “Segen’s unique combination of manufacturer partnerships and market reach has delivered a training experience grounded in professionalism. The focus on quality and skill-building for the sector is impressive.”

Renewable training courses

Our manufacturing partners (listed below) have been integral to the Academy’s launch, and we’re thrilled to have them on board as we begin courses in January 2025.

  • Solis
  • Fox ESS
  • GivEnergy
  • SolarEdge
  • Tesla
  • Pylon
  • Renusol
  • Esdec
  • Solarport
  • Ideal
  • JA Solar
  • AIKO
  • Sigenergy

Training will be available to existing Segen customers as well as companies and individuals who open a new account with us. Our commitment includes reimbursing up to 100% of training costs to support as many apprentices and electricians as possible to transition to the renewables sector. Visit our Academy Page by clicking the link below. You can view and book available courses, discover our exclusive funding offer, and learn about the latest developments at our Medway facility.

https://www.segen.co.uk/academy/

You can find out more by clicking here to view our press release for the Academy Launch.

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