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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Christmas Deliveries

Dec 2, 2024 | Business


It might only be a way off yet, but there are back-to-back Christmas songs on the radio and the shops are stacked full of decorations, food, and gifts...

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Your guide to the ordering, deliveries, and business hours.

Regardless if you feel more empathy with Scrooge or you’ve had your decorations up since bonfire night you’ll appreciate knowing the delivery dates and opening hours over the festive period so you can organise your orders with ease. Take a look at our Christmas delivery schedule and start planning for the festive season.

Last Collection Dates for delivery before Christmas
Put your orders into picking in time to catch the last collection dates:
Tues 17th– Channel Islands, Scottish offshore islands, extreme north Highlands, and Eire (outside Dublin).
Weds 18th– Scottish mainland highland destinations such as Aberdeen and Inverness.
Thurs 19th– Isle of Wight, Isle of Man, Belfast, & Dublin.
Fri 20th– England, Wales, and the Scottish lowlands.

Business As Usual
From Thurs 2nd January normal service resumes.

Office and Warehouse
The offices will be closed on Christmas Day, Boxing Day and New Years Day.
Do get in touch with your Sales Manager and Order Processor with any enquiries.

The Segen portal doesn’t take holidays. You can use the design tool, compare products and prices, check stock and place orders 24/7. 

There’s also a whole host of documentation with information to help you make the best of the portal, understand MLPE, battery storage guidelines, etc.

Want access to the Segen portal? You can also send us a message with your queries.

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