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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Segen Academy Spring Update

Mar 24, 2025 | Training


Back in 2023, dreams of a state-of-the-art training centre began to manifest, in 2024 designs were drawn up and soon the build began. After much hard work in January 2025, the Segen Training Academy welcomed its first attendees, and the dream became reality.

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Take your solar skills to another level!

Now the purpose-built state-of-the-art training academy is open to book, with expert tutors, and accredited courses, so you and your business can thrive.

And for Segen account holders these courses are absolutely free*.

Find out more about the courses on offer below and how you can boost your business this spring!

Solar Photovoltaics & ESS

Aimed at experienced and practicing electrical operatives, this five-day course is for those who wish to understand more about the Installation & Maintenance of SPV and the Design, Installation, and Commissioning of EESS.

Dates: 7th April, 19th May

find out more

How to Book
If you want free training head to the Segen portal Training & Events page and click on the first tile – Segen Academy Installer Training – choose your course, select the date, and complete the form. Remember – your payment will be credited to your account over the next five orders.

BOOK NOW

Henry Ford allegedly once said, “The only thing worse than training your employees and having them leave, is not training them and having them stay.” This statement, regardless of who its true author may be, will never lose its relevance. There is no manager who doesn’t want highly skilled specialists on their team.

Terms & Conditions
*Courses FREE for Segen customers subject to the below:
★ On completion of your Segen course, you will need to place an order with a minimum value of £2000 + vat to qualify.
★ Upon shipment of your order, a credit will be applied to your account to the value of 20% of the value of the course completed. This credit can be redeemed against your next Segen order.
★ This mechanism will continue until 100% of the course value has been redeemed against Segen orders
★ The rebate will expire 6 months after the date on which the course was completed.
★ Segen reserve the right to amend / retract the rebate offer at any time.
★ For further Terms and Conditions please click here.

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