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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Techie Top Tip – Wiring Regulations Update – Amendment 3:2024.

Aug 1, 2024 | Business


Back in May, we gave you the heads up that the IET was releasing a draft amendment for public consultation (DPC) relating to BS7671:2018. The IET have now released this update today (31st July 2024) and you’ll be pleased to hear that Amendment 3:2024 is free to download from the IET website.

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What is the wiring regulation change?

You can download the ‘bolt-on’ and keep your regs up to date by clicking this link.

The new wiring regulation added to the regs 530.3.201 detailing that you need to take consideration of the direction of power flow when choosing which device to install. Where bidirectional power flow is possible then you shall only use a device suitable for bidirectional power flow. Device product standards also require specific marking to indicate if they are unidirectional.

That means, if you look at a device and it has no specific directional markings, then it is assumed to be a bidirectional device. Unidirectional devices will have an indication of the direction such as ‘In & Out’ ; ‘Line & Load’ ; ‘Supply & Load’, or arrows determining the power flow.

Interestingly, the regs do specify the direction of ‘power flow’ and not the direction of current. This is for a very good reason. As we know in an AC system, the current will alternate in its direction, at 50Hz, or 50 times per second. So, the regulation is clear to establish that we’re talking power flow direction here.

Why was the regs change needed and what are the concerns in using a unidirectional device in a bidirectional application?

It was BEAMA who initially alerted the industry to the problem via a technical bulletin. The BEAMA document explains that if a unidirectional device is connected/used incorrectly, then the short-circuit & arc extinguishing characteristics of an MCB can be impaired.

Likewise on a unidirectional RCD, bidirectional power can permanently disable the RCD itself, but without actually visually tripping. So, the user of the system can continue to use it completely oblivious to the fact that their RCD is actually no longer protecting them.

Amendment 3:2024 has also introduced new definitions within Part 2, for Bidirectional Protective Devices and Unidirectional Protective Devices.

Where do we need to consider bidirectional power flow?

This wiring regs update is applicable for systems such as Solar PV, battery storage and EV charging. All that lovely stuff that you buy from your favourite distributor, Segen! You’re going to need to ensure you’re specifying and installing the appropriate protective devices where bidirectional power is a consideration.

EV chargers & bidirectional power flow.

When we talk about bidirectional power flow in EV chargers, we’re essentially talking here about either Vehicle to Grid (V2G) or Vehicle to Home (V2H), or described more generally as Vehicle to X.

It’s worth noting however that for V2X, both the EV and the EV charger need to be capable. Most EVs are not. Most EV chargers are not.

Whilst a typical AC EV charger can convert from AC to DC to charge the car (ie ‘Rectification’), they cannot do it the other way and perform ‘Inversion’ by converting DC to AC.

EV & EV charger technology will develop in time. In the interim, we are eagerly awaiting the Sigenergy EV DC module. It enables DC charging of your EV direct from your PV or battery storage. But, as it’s also a DC charger, it should enable V2X, just as long as your EV itself supports it.

Wiring regulation amendment 3 (2024) is due for immediate implementation.

– By Steve Donovan, Head of Technical UK & Ireland.

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