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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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The Gen 3 Battery Has Landed!

Aug 5, 2024 | Product


Introducing… the all-new Giv-Bat 5.12

Designed to be easier for the installer, and more efficient for the end user. Let’s take a look at the new product available on the Segen Portal. The Giv-Bat 5.12 is more efficient than ever before. It’s more compact than ever before. And it’s mightier than ever before, too.

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What are the key benefits of the Giv-Bat 5.12?

  • It gives you more power. 100% depth of discharge means you can use the full 5.12kWh capacity within the battery. So, more energy to run each home on.
  • It gives you more flexibility. The product is incredibly small and lightweight – making for ever-easier installations, in ever-more compact spaces.
  • It gives you more options. The Giv-Bat 5.12 is GivEnergy’s most versatile battery. You can wall-mount it, floor-stand it, double, triple, or quadruple it up – all depending on the property and its power needs.

How does the new 5.12 compare to the current 5.2?

  • Improved depth of discharge

The current 5.2 offers 80% depth of discharge. (Meaning you can only use 4.16kWh of your battery.)

The 5.12, as mentioned above, comes with 100% depth of discharge. So, even though the number might look smaller at first glance – you’re actually getting a higher-capacity system with more bang for your buck.

More compact size

The current 5.2 comes in at 515H X 223D x 480W (mm), with a weight of 63kg.

The new 5.12, meanwhile, comes in at 338H X 242D x 480W (mm), with a weight of 50kg.

So, the new Gen3 battery packs more power into a much more compact unit.

Ease of install

The older Giv-Bat 5.2 uses lug to lug wiring, and requires the installation of a separate DCMCB isolator.

GivEnergy has updated the 5.12 to make installation plug and play. It comes with pre-installed isolator, and has simple plug to plug connections. So, there’s minimal wiring, and little to actually fit.

Improved connectivity

If, for whatever reason, you have to manually upload firmware updates to the 5.2 battery, you would first need to physically remove the front cover to do so.

The Giv-Bat 5.12 has a USB port now readily available outside the battery. Easier for the installer, easier for the customer.

The key takeaways:

The new Giv-Bat 5.12 is more efficient than ever before. It’s more compact than ever before. And this Gen3 battery mightier than ever before, too.

When and where can I buy?!

The Giv-Bat 5.12 is available to purchase on the Segen Portal by clicking here.

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