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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Portal.

Free up more time and get everything you need in one place with the Segen portal.

The industry standard.

Our portal gives you free access to everything you’ll need for a smooth install.
You have 24/7 access to our portal to browse, design, order products and brush up on industry news.

Sign up easily today to get started.

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Segen’s Heat Pump Designer – our latest innovation.

Segen’s Heat Pump Designer is our latest innovation. This new design tool helps you to create accurate systems with compatible components and accessories. You can now generate full systems and quotes quickly and easily. Ordering a heat pump system has never been so simple.

  • Create personalised quotes
  • Technical documentation within the tool
  • Order within the tool
  • Fully compatible accessories

Everything at your fingertips.

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Access to over 3000 products.

Access to over 3000 products.

Get the latest industry news from Segen. With industry-leading content, latest product launches and key events you can be sure to be in the know!

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special offers in the Segen portal

Regular special offers & exclusives.

Regular special offers & exclusives.

We are dedicated to offering fair and honest pricing across all our products with special offers that can save you time and money.

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Aiko solar modules in Segen portal

Comprehensive system designer.

Comprehensive system designer.

Create custom quotes from your browser with a 30-day price lock and stock availability, data sheets, warranties and brochures.

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product listing in the Segen portal

Training & Event opportunities.

Training & Event opportunities.

With exclusive training webinars, roadshows and live events you can assured to be kept up to date on the latest technological innovations.

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Clever configuration tools.

Clever configuration tools.

Get the lowest price using Quick Quote, perfect your storage sizing with Battery Calculator, and find compatible inverters with Quick Configurator.

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Extensive Product information and availability.

Extensive Product information and availability.

With live stocks levels and availability updates, you have full control over your future requirements and full transparency in what we can supply to you.

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