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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Homeowner.

State-of-the-art renewable energy. Cut your energy bills and make your home more energy independent.

How can we help?

As the UK’s leading renewables energy provider to approved installers, Segen provides industry leading products for solar, storage, EV charging and Heat pumps solutions. Covering new builds, period properties, retrofits and self builds.

Make your home greener...

home with solar panels on the roof

Solar Panels.

Solar Panels.

True innovation in solar panel modules doesn’t happen very often, unless you’re AIKO, the second largest cell manufacturer in the world that keeps breaking efficiency records.

Aiko Air Series Modules
Giv-Bat 5.12 installed on a home

Home batteries.

Home batteries.

Designed to be easier for the installer, and more efficient for the end user. Let’s take a look at the new product available on the Segen Portal. The Giv-Bat 5.12 is more efficient than ever before. It’s more compact than ever before. And it’s mightier than ever before, too.

The Gen 3 Battery Has Landed!
home heat pump

Heat Pumps.

Heat Pumps.

As we move towards a cleaner, greener future, the challenge often lies in knowing where to start. One of the most impactful ways to reduce your carbon footprint is to decarbonise your home, and there’s no better way to begin than by embracing the Golden Triangle

It’s Heating Up
Segen homeowners triangle

Solar, storage, heat.
Fill your home with clever renewable energy.

Golden Triangle: The integration of Solar PV, Battery Storage, and Heat Pumps allows homeowners to harness renewable energy in a holistic ecosystem. Solar PV panels generate free electricity, while battery storage allows homeowners to save that energy for later use. By adding an Air Source Heat Pumps to the mix, and replacing traditional gas boilers, electricity can be used instead of fossil fuels to heat homes and provide hot water.

Imagine running heat pumps using the power generated by solar panels, or charging a battery with low-cost, off- peak electricity to power heating systems. This trifecta
of clean energy creates a seamless system that not only provides energy independence but also drastically reduces household energy bills.

How can we help you today...