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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Events & Roadshows
Calender.

We like to get out and about and see our customers, so why not join us? We will be attending several industry events, hosting our own roadshows up & down the country and offering free training webinars, so you can keep up to date with the latest technology and innovations across the industry.

Solar & Storage Live 2025

Segen will be hosting a stand at the Birmingham edition of S&SL. We are looking forward to seeing you all at stand D60!

23rd - 25th Sept, 2025

NEC Birmingham

Register

Solar & Storage Live 2025

23rd - 25th Sept, 2025

NEC Birmingham

Solar & Storage Live 2025

Segen will be hosting a stand at the London edition of S&SL after was launched in 2024. The first London show was an overwhelming success, smashing targets with over 10,000 solar and storage professionals attending. We can’t wait to see you at stand C17!

2nd - 3rd Apr, 2025

ExCeL London

Register

Solar & Storage Live 2025

2nd - 3rd Apr, 2025

ExCeL London

Installer Show

InstallerSHOW 2025 is the UK's largest event for influential installers and specifiers of heat, water, air, and energy technology. The Segen team hosted a stand at the 2024 event and are excited to return in 2025 with the golden triangle of solar, storage, and heat.

24th - 26th June, 2025

NEC Birmingham

Register

Installer Show

24th - 26th June, 2025

NEC Birmingham

person installing a solar panel
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man with solar panels
gloved hands holding a cardboard box
field of solar panels
cash back offer
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modern homes with solar panels on the roof
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two team members talking at a laptop

Segen Showcase 2024

Segen’s fifth annual Showcase was held at the private island of Osea off the Essex coast and will be remembered by all who attended. The three-day event had a cool festival vibe and along with great presentations from our favourite solar PV brands and partners, bands and DJ sets, fire breathing and fairground rides, it was a huge success!

Celebrating 20 years in style!

2024 was Segen’s 20th anniversary and over 150 Segen customers were invited to celebrate with the Segen team enjoying great entertainment, delicious food and drink while experiencing a glamourous glamping in a very unique and exclusive location.

We can’t wait for the 2025 Showcase!

stacked shelves in Segen warehouse

The Segen Academy Grand Opening!

Following nearly a year in the making the Segen Academy training centre opened officially with a launch event at the state-of-the-art premises at the company’s main warehouse in Kent. Over 100 people attended the exclusive invite-only event including customers, the press, manufacturers, and key industry partners.

Tackling the Skills Shortage

the Segen Academy will play a pivotal role in equipping apprentices and electricians with essential skills for the expanding solar PV, battery energy storage systems (BESS), heat pump and electric vehicle (EV) markets. Additionally, the Academy will support existing solar companies to upskill their installation teams, fostering growth and expertise within the industry.

Find out more and view course information here.