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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Huawei Smart Logger 3000A

Part No: HUA-SL-3000A

Supplier: Huawei

Category: Accessories - Datalogger

The Huawei Smart Logger 3000A is dedicated to monitoring and managing a PV power generating system. It converges all ports, converts protocols, collects and stores data, and centrally monitors and maintains.

SMART

  • IEC60870-5-104 for connections to third-party monitoring systems;
  • USB and embedded web for data reading and software upgrade;
  • Automatically detecting equipment and assigning RS485 addresses;
  • Remote control of active & reactive power

SIMPLE

  • Up to 80 inverters feeding into one Smart Logger;
  • Up to 30 devices per RS485 bus;
  • Easy to install on walls, tabletops and rails mounting

RELIABLE

  • Max. reliable communication range of 1000m;
  • Remote configuration, automatic set-up of RS485 addresses
  • Now with built in SPD
  • Compatible with older Huawei -V1 inverter range and newer -M0, -H1 inverter range.
  • 3G/4G router built in - NOT IN UNITS OFFERED IN SOUTH AFRICA .

Please refer to the documents tab for associated G100 certificates.

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