FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Careers

Careers.

As the renewable energy industry keeps growing, there has never been a better time to join our pioneering team.

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Define your career at Segen.

At Segen we are proud to employ individuals who are motivated to succeed and are passionate about their work. As a company, we were founded in the UK in 2005 and offer an unrivalled product portfolio. We are a leading global wholesale distributor
of solar PV (photovoltaic), energy storage systems, electric vehicle charging and associated components.

If you have any questions please contact us at careers@segen.co.uk

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Our benefits

Why Segen?

Segen, is the UK’s leading renewables distributor, celebrating 20-years in business and offering the largest portfolio of solar panels, energy storage systems, mounting and EV chargers. Segen, is the only distributor in the UK to have integration with OpenSolar’s world class design software and MCS partnership, and master distributor of Tesla Powerwall.

Employing over 170 people in the UK – Segen offers, pre and post-sales support, technical assistance, customer service teams and dedicated sales managers. With specialist departments overseeing residential, commercial, corporate and new build customers, as well as a wholesale offering; Wholegreen Renewables.

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Creating a greener future.

The clean energy revolution is such an exciting opportunity for the world. Many countries are aspiring to take a step forward in their carbon reduction initiatives, utilising renewable technology such as Solar PV, EV Charging & Battery Storage. Segen are proud to be a part of the clean energy revolution and would like you to be a part of the journey with us.

As a company our employees are of utmost importance to us. We pride ourselves on being able to offer a Hybrid working model, to enable flexibility for our staff. We also offer many other benefits with the aim to improve our employees’ experience at Segen.

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