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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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JA Solar Integrated Traceable System

Mar 8, 2024 | Product


JA Solar commits to sustainability and reducing the environmental impact of its products with the JA Solar Integrated Traceable System. Realising the importance of a responsible supply chain JA Solar has implemented a comprehensive traceability system, that has been tested and verified to cover all aspects from supplier management to post-delivery. Find out more below… […]

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JA Solar commits to sustainability and reducing the environmental impact of its products with the JA Solar Integrated Traceable System.

Realising the importance of a responsible supply chain JA Solar has implemented a comprehensive traceability system, that has been tested and verified to cover all aspects from supplier management to post-delivery.

Find out more below…

Integrated Traceability System

You will see the ITS badge on each module and on each is a digit to represent a specific production site for each stage of manufacture.

JA Solar use the Environmental Product Declaration (EPD) system which is a clear commitment to measuring and reducing the environmental impact of its products and services through a life cycle assessment (LCA).

They also ensure their products meet WarringtonFire B Roof (t4) certification and the SA8000 Social Accountability International Standard and Certification System which provide a framework for organizations of all types, to conduct business in a way that is fair and decent for workers and to demonstrate their adherence to the highest social standards.
JA Solar ITS module

Traceable. Responsible. Sustainable.

JA Solar are also proud to be able to display the Corporate Social Responsibility Label which guarantees that they have been assessed according to a transparent methodology and subjected to on-site quality control.

CSR is generally categorised in four ways:

  • Environmental responsibility
  • Ethical/human rights responsibility
  • Philanthropic responsibility
  • Economic responsibility

JA Solar is a company that won’t sit on its laurels as in they have joined the Solar Stewardship Initiative (SSI) which is the only global initiative specifically tailored to the solar industry. It addresses the unique sustainability challenges ensuring participants engage in targeted efforts to improve ESG performance and responsible production.

View JA Solar ITS modules on the Segen portal

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