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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

About us.

We are the market leading distributor and wholesaler of solar PV, energy storage systems and electric vehicle charging solutions in the UK.

Unrivalled product portfolio.

Founded in 2004 in the UK, we have grown rapidly since. Our company has grown along with the industry; our UK headquarters are complemented by subsidiaries in Europe and South Africa. We are the only UK distributor in the UK to integrate OpenSolar’s world-class design software and MCS partnership andmaster distributor of Tesla Powerwall. Here at Segen, we are focused on delivering an unrivalled product portfolio at fair prices.

man and woman wearing hard hats

Looking after our customers.

Whether buying goods, service or solutions, Segen looks beyond the financial cost of a contract or purchase to how it might improve the social, economic and environmental wellbeing of all involved.

From our stakeholders to our supply chain, to customers and employees, Segen is working to be recognized for its collective commitment to social value and its impact on people, communities and the environment.

new build house with a solar panel on the roof

Residential.

Segen is the largest supplier of residential solar PV, energy storage, and heat systems in the UK. Specialising in delivering complete solar panel kits directly to site and if necessary, next-day delivery is available. We provide a one-stop shop for energy solutions, including heat pumps, charging stations for electric vehicles, and smart home energy solutions.

Our residential solar PV solutions include attractive, all-black, high-output modules with 25-year warranties as standard, two ranges of integrated in-roof solutions, as well as string and micro-inverters.

 

solar panels and setting sun

Commercial.

To ensure that the investment in commercial PV is a good one, we work with the world’s most bankable manufacturers of solar PV and energy storage systems.

It’s important to us that we consistently provide a bespoke service to our commercial trade customers. By working closely with our supply chain, product and technical teams, along with manufacturers directly, we can help to identify the most suitable product set and work within the desired timescales to arrange stock availability to meet the project needs. We’re also able to provide pricing support and forward visibility of prices to ensure that projects even months ahead have relevant information.

What makes us different?

Segen warehouse

Largest Solar PV Warehouse in the UK.

Largest Solar PV Warehouse in the UK.

Segen’s 265,000 square foot national distribution centre in Kent uses a state-of-the-art warehouse management system giving excellent stock visibility

  • Net-Zero delivery
  • Click & Collect
  • Next-Day Delivery
  • Visibility and access to all our stock
Register
Segen lorry

Sustainable zero-emission deliveries.

Sustainable zero-emission deliveries.

Segen have partnered with POSTX, an AI-Logistics Platform Startup which enables us to offer reliable, timed delivery slots to all our customers with up-to-date delivery trackability.

  • Zero-emission deliveries
  • State-of-the-art electric vehicle fleet
  • Reliable, timed delivery slots
  • Up-to-date delivery trackability
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Segen system design

Innovative online tools at your fingertips.

Innovative online tools at your fingertips.

Segen customer portal gives you everything you need at your fingertips from the PV Design Tool to Quick Quote that gives you the best deals and locked in quotes for 30-days.

  • PV System Design Tool
  • Heat Pump System Designer
  • Battery Calculator
  • Quick Configurator (inverter sizing tool)
Our Portal
two smiling men in a meeting

Your own dedicated post-sales support.

Your own dedicated post-sales support.

You can rely on Segen to give you the best service and make your orders a priority every time.

  • TECHNICAL SUPPPORT TEAM
  • DEDICATED ACCOUNT MANAGER
  • DEDICATED ORDER PROCESS
  • CUSTOMER SERVICES TEAM
Our Portal
Segen training room

State of the art Industry Training Academy.

State of the art Industry Training Academy.

The Segen Academy is a purpose-built facility designed to equip apprentices and electricians with essential skills for the expanding renewable energy market.

  • Expert tutors
  • Accredited courses
  • Industry standard equipment
  • Hands-on approach
Our Academy
man installing a solar roof panel

Exciting installer events, insights and offers.

Exciting installer events, insights and offers.

From exhibiting at the biggest industry shows to bringing Segen to you on the Roadshow Tour, and the annual Showcase, being a Segen customer has many benefits!

  • Exclusive customer events
  • Free access to the Academy*
  • Big brand deals and special offers
  • Latest industry news
Events & Training

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Medway warehouse the very next day! Or book a zero emission delivery direct to you!

Over 20 years of Segen.

From 2004 Segen Ltd has grown to become the largest supplier of renewable energy components in the UK with subsidiaries in Germany and South Africa.

2004

In 2004 Segen Ltd was established and has since become the largest distributor of PV in the UK.

2004

2009

Solidifying its position in the UK solar industry Segen Ltd opens a warehouse in Bolton, England.

2009

2015

SegenSolar (Pty) established as a subsidiary of Segen Ltd, supplying solar PV to South Africa.

2015

2015

Segen Ltd establishes a subsidiary in Germany and Benelux.

2015

2015

Segen Ltd introduces complementary brand Wholegreen to supply renewables on a wholesale basis.

2015

2015

Segen Ltd acquired UK based renewables distributor Zenex.

2015

2019

SegenSolar GmbH widens reach into Europe by opening up supply in Poland with SegenSolar (Pl).

2019

2021

Labora acquires 100% of The Segen Group Ltd and its subsidiaries in the UK, Germany, and South Africa

2021

2022

Giving the Republic of Ireland and Northern Irish customers increased stock availability, reduced carbon footprint, and faster delivery.

2022

2023

The transformation of warehousing capabilities consolidated existing multiple facilities into a single 265,000 sq. ft. national distribution centre in the southeast of England.

2023

2024

Founded in 2004 in the UK, Segen has grown rapidly ever since. 2024 sees celebrations throughout the year at the annual Showcase and trade shows throughout the year.

2024

Our Awards.

We’re proud to be considered among the best.