Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

AIKO Generation 2 ABC Modules

Apr 8, 2024 | Product


Next-Generation High-Efficiency N-type ABC Solar Modules from AIKO.

The evolution of AIKO has begun. From the first-generation module launch in early 2023, AIKO introduces the second generation of its super high efficiency ABC modules that have high power output, innovative partial shading optimization, and high temperature restriction.

Share by

“We are thrilled to launch our latest ABC modules, which represents a significant leap forward in solar energy technology,”

Chen Gang
Chairman, Chairman

What’s the Difference?

The GEN 2 N-type ABC (All Back Contact) modules are slightly bigger with a higher output and efficiency and better microcrack resistance.

The silicon wafers keep the same attractive full black appearance – there are no lines on the front due to all back contact technology.

ABC – All Back Contact Technology

The ABC structure optimises energy capture by removing the metal grid lines that obstruct sunlight and placing them on the panels’ reverse.

The degradation ratio and temperature coefficient remain the same as Gen 1.

View AIKO Gen 2 Modules on the Segen portal

High Power Output
AIKO modules consistently have the highest efficiency than any other modules in mass production hovering around 23.5%.

Partial Shading Optimisation
The innovative partial shading optimisation function allows users to maximise energy production even in challenging shading conditions.

Testing by TÜV Nord showed that with only one solar cell fully shaded, AIKOs ABC modules can generate 30% more power compared to traditional technology.

High Temperature Restriction
Additionally, the second-generation ABC modules provide a critical benefit of high temperature restriction, ensuring lower module temperature and reduced fire risk, particularly in shaded environments, thanks to AIKO’s technology innovation.
AIKO Generation 2 ABC Modules

AIKO Solar
Founded in 2009, solar panel manufacturer Aiko Solar is headquartered in China. It’s known for developing and producing cutting-edge photovoltaic (PV) technologies, including pioneering N-type cell technology. Additionally, Aiko is a prominent producer of solar wafers – circular discs of high-purity silicon material. A testament to its innovative approach, Aiko Solar’s ABC Black Hole Series was recently honoured with the 2023 Red Dot Award for Product Design.


Find out more about AIKO solar modules on the Segen portal where you’ll find datasheets, warranty info, specifications, and availability.

No access to the Segen portal? Interested in opening an account? Please get in touch using the Contact Us page.

More about AIKO

Related news...