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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Fox ESS Joins Hive

Apr 2, 2025 | Business, Product


Fox ESS, the UK market leader in smart home energy storage solutions, is proud to join Works With Hive, enabling seamless integration of its battery storage systems with the Hive App. This collaboration gives homeowners greater control over their stored energy, allowing them to track energy usage, optimise self-consumption, and make more informed decisions – all in one place.

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PRESS RELEASE

Fox ESS Joins Hive’s Eco-Tech Platform to Unlock Smarter Energy Savings
  • Fox ESS home battery systems are now compatible with the Hive App as part of the Works With Hive programme.
  • This integration allows homeowners to monitor and optimise their energy storage, reducing costs and carbon footprint.
  • Hive’s eco-tech platform has already helped over two million homes save 1.6 billion kilos of carbon and £490 million in energy costs.
Works With Hive

Fox ESS, the UK market leader in smart home energy storage solutions, is proud to join Works With Hive, enabling seamless integration of its battery storage systems with the Hive App. This collaboration gives homeowners greater control over their stored energy, allowing them to track energy usage, optimise self-consumption, and make more informed decisions – all in one place.

Through Works With Hive, Fox ESS battery owners can now access real-time insights into their energy storage, helping to reduce reliance on the grid, lower energy bills, and cut carbon emissions. With a unified dashboard view, customers can effortlessly manage their home energy use with greater efficiency and sustainability.

Lisa Bunting, Head of Works With Hive, commented:
“We designed the Hive App to give our two million customers a seamless and intuitive way to manage their home energy. By integrating smart battery storage solutions like Fox ESS, we’re making it even easier for homeowners to track energy use, reduce costs, and maximise their savings.”

Justin Claxton, Co-founder of Fox ESS, added:
“At Fox ESS, we are committed to making smart energy management as seamless and efficient as possible. Integrating our battery storage systems with the Hive App is a significant step forward in empowering homeowners to take full control of their energy. This partnership enhances accessibility, optimises self-consumption, and ultimately helps users reduce their reliance on the grid while lowering costs and carbon emissions.”

Fox ESS continues to push the boundaries of smart energy management, providing cutting-edge storage solutions that empower homeowners to take full control of their energy. By partnering with Hive, Fox ESS reinforces its commitment to a more connected, efficient, and sustainable energy future.

Please CLICK HERE to learn more about the Hive installer network.

View the whole Fox range here

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