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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

FOX EVO Launch

Apr 7, 2025 | Product


Introducing next generation integrated storage from Fox ESS. The EVO Series is a fully integrated inverter and battery solution with integrated EPS, that offers unrivalled performance. It’s a true all-in-one, boasting a sleek minimalist design optimised for installation both indoor and outdoor locations. Register your interest to find out more...

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Buy it first from Segen!

 

Hot off the press! Fox ESS Launches brand new all-in-one device at S&SL.

 

If you attended S&SL London and happened to be at the Segen stand at 11am on Wednesday, you’ll know all about the new Fox ESS EVO Series. If not, then read on for the low-down and how you can be the first to know pre-order, quote and delivery dates, and when webinar registration is open.

 

Next generation energy storage.

 

The Fox EVO series is a fully integrated inverter and battery solution with integrated EPS, that offers unrivalled performance. It’s a true all-in-one, boasting a sleek minimalist design optimised for installation both indoor and outdoor locations.

 

Inverter Features:
  • 5/8/10kW inverter options
  • 3 x MPPT
  • 200% PV oversize ratio
  • 80V start-up
  • LCD screen with magnetic cover
  • 20A/25A Imp/Isc
  • 200-300% PV Oversize
  • EPS with 200% overload capability
  • Export limitation (CT/METER/DRM0/ESTOP)
  •  Integrated Wi-Fi (no external dongle)
  • Parallel mode (up to 3 modules)
  • Protection level IP66

 

Battery Features:
  • Integrated 10.24kWh LFP battery
  • Scale to 30.72kWh with parallel units
  • High charge rates (up to 10kW per unit)
  • 95% DoD
  • IP66 rated
  • Integrated battery warm-up
  • Built-in fire suppressant
  • High round-trip efficiency

 

EVO Features

 

Optimised for outdoor installation – fully IP66 rated and incorporating battery warm-up technology.

Style & substance – a high-density solution, with a depth of only 19.7cm and with magnetic panels to conceal all inputs. Includes a glossy, high quality front panel for sleek, minimalistic styling.

IP66 Rated – Suitable for indoor and outdoor installation for maximum flexibility.

EVO Series warranty – 12-year warranty (must be registered online to qualify)

Easy installation – a fully integrated and enclosed unit with no external cabling or exposed inputs. Save up to 1 hour on a standard installation.

 

You won’t find the EVO on the Segen customer yet, but if you want to be at the front of the queue to secure stock and join the webinar – complete the form here and we’ll be in touch!

 

→ View the Fox range

 

→ Register your interest

FoxCloud – Monitoring

All Fox ESS products are compatible with the powerful and intuitive Fox ESS monitoring platform – FoxCloud.

You can monitor system performance anywhere in the world with the user-friendly app or web portal. The Fox app is compatible with both iOS and Android devices. The app can be used to view key system data and performance, both live and historic, and to adjust battery settings so that you can maximise savings based on time of use.
Download FoxCloud: Google Play and Apple.

Fox UK Tech Hub

Check out the recently-launched Fox-ESS Tech Hub, a new website designed to support both installers and end users with technical documentation, installation guides, troubleshooting help, and other useful resources. The site brings together key information to assist with system setup, maintenance, and operation.

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