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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Hot Stuff from Fox

Mar 13, 2025 | Product


Batteries you can rely on, whatever the weather. Finally, the coldest months are behind us, but they will return, and with them low temperatures that threaten efficiency and health of batteries.

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Hot Stuff from Fox

Batteries you can rely on, whatever the weather.

Finally, the coldest months are behind us, but they will return, and with them low temperatures that threaten efficiency and health of batteries.

As you probably know, cold weather can prompt a drop in performance of battery systems, affecting the internal chemistry of the battery and ultimately doing irreversible damage to the battery cells.

To mitigate cold temperatures and keep storage running optimally Fox ESS has recognised the problem and released two innovative battery models, the EP5-H and EP11-H with integrated and groundbreaking warm-up function to ensure reliable energy storage in the harshest winters.

Recently guidelines have been published recommending batteries are installed outdoors (not in lofts) which adds an extra layer of complexity to designing energy storage systems. Both EP5-H (5kWh) and the EP11-H (11kWh) are built to thrive in inclement weather and meet regulatory requirements while delivering superior energy reliability.

The built-in heating system keeps internal cells within their optimal operating range therefore maintaining better charge and discharge rates. Consistent operation ensures peace of mind for owners, and customisation of settings allows alignment with energy availability and needs.

KEY USPs
★ EP5 – 5.18 kWh storage module scalable up to 20.8 kWh
★ EP11 – 10.36 kWh storage module scalable up to 41.6 kWh
★ 90 % depth of discharge
★ High temperature tolerance (charging: 0 ~ 55 °C, discharging: -10 ~ 55 °C
★ High voltage
★ IP65

 

FIND OUT MORE
Read Lofty Ambitions techie top tip for insight into the PAS guidelines and Dendrites are ‘den-wrong’, also from the tech team for the low down on the effects of cold weather on battery storage.

View the entire EP range of batteries including the EP5-H and EP11-H here. And next time you design a system you’ll know exactly what batteries to use in any situation!

View the whole Fox range on the Segen portal here →

 

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