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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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It’s Heating Up

Sep 23, 2024 | Business


Unlocking a Greener Future: Introducing Heat Pumps to Your Portfolio

As we move towards a cleaner, greener future, the challenge often lies in knowing where to start. One of the most impactful ways to reduce your carbon footprint is to decarbonise your home, and there’s no better way to begin than by embracing the Golden Triangle: Solar PV, Battery Storage, and Heat Pumps. This combination of technologies creates a powerful ecosystem that can reduce both your emissions and utility bills.

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Segen are thrilled to announce the launch of our latest product in this energy revolution: Air Source Heat Pumps (ASHP). As a heat pump supplier, we’re helping to provide sustainable, energy-efficient heating solutions to homeowners across the UK, as well as broadening the portfolio of installers to access new opportunities for work.

Why the Golden Triangle Matters

The integration of Solar PV, Battery Storage, and Heat Pumps allows homeowners to harness renewable energy in a holistic ecosystem. Solar PV panels generate free electricity, while battery storage allows homeowners to save that energy for later use. By adding an Air Source Heat Pumps to the mix, and replacing traditional gas boilers, electricity can be used instead of fossil fuels to heat homes and provide hot water.

Imagine running heat pumps using the power generated by solar panels, or charging a battery with low-cost, off-peak electricity to power heating systems. This trifecta of clean energy creates a seamless system that not only provides energy independence but also drastically reduces household energy bills.

ideal heating logoIdeal Air Source Heat Pumps

Ideal are a legacy boiler manufacturer from the UK and have only recently introduced a range of cutting edge Heat Pumps to the market. They are backed up by over 40 heat pump engineers who are always on the road providing technical support. Our heat pump offering includes two standout models from Ideal, their R32 Logic Air and newly introduced R290 HP290 heat pump.
Ideal products

Seamless Integration with Pre-Plumbed Cylinders and Halo Air Controllers

To complement our heat pumps, we’re offering pre-plumbed cylinders that come fully pre-wired with a built-in control box. These cylinders are compatible with Halo Air and Halo Lite RF controllers, allowing you to create heating schedules that fit your lifestyle. The Halo Air system provides intuitive, wireless control with a large, easy-to-read display, ensuring effortless management of your home’s heating and hot water.

mixergy logoMixergy Smart Cylinders

We’re excited to partner with Mixergy, an innovative Oxford University spinout, to offer their cutting-edge domestic hot water cylinders. These cylinders work perfectly with both Solar PV and Air Source Heat Pumps. By heating water from the top down, Mixergy cylinders heat faster. They use less energy and help you save on your hot water bills.
Mixergy products

Why Choose Air Source Heat Pumps?

There has never been a better time to switch to an Air Source Heat Pump. Here’s why:

  • Unmatched Efficiency: With SCOP ratings that can exceed 5.0, our heat pumps can deliver over 500% efficiency.
  • Quiet and Effective: Approved by Quiet Mark, these heat pumps operate quietly while providing optimal heating performance.
  • Easy Installation: With relaxed planning permissions and grants of up to £7,500 from the UK government, installing a heat pump has never been easier.
  • Enhanced Property Value: Upgrading to a heat pump, especially when combined with underfloor heating, can significantly increase your property’s value.

Ready to start installing?

As we launch our new range of Air Source Heat Pumps, we are excited to not only help homeowners take control of their energy future, but you as the installer. Now you can take advantage of ordering, invoicing, and deliveries coming from one place. Simplicity is key. So, we offer a small number of suppliers and all the devices you need turn up in one delivery. You can also access tech support you can rely on, regular training, and dedicated sales managers.

For more details on how to integrate Air Source Heat Pumps into your next system, check out our ASHP Designer Tool on the Segen portal.

Why a heat pump?

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