Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Little Miracles Happen Every Day!

Jul 25, 2024 | Business


Segen and long-term customer, Greg Bishop from NGRE recently came together to help a charity who were suffering from surging energy expenses proving that Little Miracles happen every day!

Share by

Earlier this year, Little Miracles, a UK charity supporting families with children who have additional needs, disabilities, and life-limiting conditions, reached out to solar installation company NGRE for help.

The charity’s Peterborough headquarters was struggling with escalating energy costs, with average monthly electricity expenses surpassing £250.

However, thanks to NGRE and Segen, the charity has now halved its electricity costs, allowing more funds to directly benefit the children and their families.

Little Miracles logo on solar panelsElectricity Bill Reduced By Almost 75%

The system would normally have cost the charity over £15k. Instead, it was donated by Segen and the install being completed free of charge by NGRE.

Michelle King is the CEO of Little Miracles. She said: “We’d been thinking of investing in solar panels for a while, but it’s been financially out of reach.

“But our energy bills have been getting higher and higher and quite frankly getting a bit too much. To be honest, it did keep me awake at night.

“A lot of our funding comes from restricted donations. The money must be spent in specific ways such as on care equipment, not on gas and electricity.

“And you want your donations to be spent directly on the children, but we couldn’t obviously run without gas and electricity.”

Greg Bishop is the Managing Director of NGRE and one of Segen’s valued customers. He added “We anticipate that this system will reduce their electricity bill by around 65%. That money is now spent providing better services for the children.”

JA Solar & SolarEdge brand logos over solar array on roofThe System Itself

The 32x JA Solar 435W bifacial traceable panels should generate 10,740kWh of electricity annually. The modules are are connected to a 10kW SolarEdge inverter. This enables Michelle and her staff to monitor their energy usage, track generation, and calculate savings.

Michelle said: “I must admit it’s become a bit of an obsession looking at the app. It’s great to see what the panels are generating and what we are saving. And we’re also thrilled that it has helped us reduce our carbon footprint.”

Segen Are Thrilled To Have Been Involved

“I was contacted by Greg from NGRE who shared Michelle’s incredible story and the fantastic work Little Miracles do, and asked if we could help – it was a no brainer.”

Rowan Ford
Executive Sales Manager, Segen

NGRE logo on solar panelsGreg added “I immediately contacted our supplier, Segen, who offered all the equipment for free. We sent a team over to Peterborough and undertook the install.

“Eyre & Elliston supplied the electrical components FOC and D and A scaffolding supplied the scaffold for free. And a big shout out to Emerson Patton for keeping us in tea and bacon rolls!

“The charity will save money on bills now and for years to come. They’ll also have some insulation from the unpredictable future energy price increases.”

Little Miracles Happen Every Day!

Little Miracles is a charity that supports families who have children with additional needs, disabilities and life-limiting conditions

They provide a non-judgmental environment where they use their holistic approach to support the needs of the whole family. They provide advice, guidance, support, activities, training and safe places to any family that has a child with an additional need, disability or life-limiting condition.

Have a look at the fantastic SolarEdge and JA Solar ranges that were used on Little Miracles charity electricity install.

Related news...