Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

New Product: Renusol FS Pro

Aug 12, 2024 | Product


Renusol have long been a major playing in the solar mounting field, chosen time and time again by customers for simplicity, solid systems, and industry leading service. The FS Pro flat roof mounting system is the latest addition and it improves on the very popular FS Range. Let’s get down to the why you’re going to use this for your next commercial flat-roof project:

Share by

RENUSOL FS PRO KEY BENEFITS:

  • Universal Design – it’s made to work with various modules, orientations, inclinations, and snow loads.
  • Flexibility – accommodating both ballasted and fixed mounting options to suit the specific requirements of each project
  • Component Reduction – by minimizing the variety of components, Renusol has simplified storage and logistics.
  • Quality – from its robust and durable components to its rigorous testing and approval processes, the FS Pro system offers unmatched stability and reliability
  • Safety – with built-in features designed to compensate for temperature variations and prevent movement, ensuring long-term stability and peace of mind
  • Ease of installation – patented locking bolts and user-friendly design elements simplifying the process for installers
  • Pre-assembled– Installers can complete projects up to 30% faster compared to non-pre-assembled alternatives, reducing labour costs and minimizing the risk of errors

LINKS & RESOURCES

Renusol have a great design tool available to help you get the right system set up with BOM for your next installations. Click here for the Renusol PV Configurator.

Find out more about FS Pro in this webinar, or watch on the portal below↓↓↓

When and where can I buy?

The Renusol FS Pro flat roof mounting system is available to purchase right now with next day delivery on your customer portal – have a look at FS Pro here.

Installation in 4 simple steps:

  • Set up the ridge support. It locks automatically
  • Connect rail sections with locking bolts
  • Ballasting
  • Position and fasten modules with the clamps

View the full Renusol range here.

The universal flat roof solution for every PV application.

Related news...