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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Reduction in CO2 Emissions

Dec 9, 2024 | Business


Triple deck trailers provide 60% more capacity than conventional double deck models, resulting in fewer trips for deliveries and a 280 tonne annual reduction in CO2 emissions

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SW Group Invests £250,000 in Fleet of Triple Deck Trailers for Segen UK

Reduction in CO2 Emissions for Segen and SW Group.

Swindon, UK – December 9, 2024 – SW Group today announces it has delivered into service four innovative triple deck 15m trailers for leading renewables distributor, Segen UK. The deal, which represents a £250,000 investment by SW Group, aims to improve cost efficiencies and contribute to a reduction in CO2 emissions, aligning with the long-term sustainability goals of both companies.

The triple deck trailers, designed to transport solar panels and other renewables equipment, will operate from Segen’s distribution warehouse in Medway, Kent, managed by Wincanton. Offering 60% more capacity than conventional double deck models, the new trailers will significantly reduce the number of trips needed for deliveries each year, resulting in an annual reduction in CO2 emissions of 280 tonnes.

Triple Decks

Solar panels have a large pallet footprint of up to 2.4m x 1.1m, but due to the fact that only eight panels are typically needed per home, the depth of each pallet is just 0.4m. Since the pallets cannot be stacked without risk of damage to the fragile panels, this results in wasted cubic space in conventional double deck trailers. Adding a third deck utilises this space, allowing the new trailers to accommodate up to 74 pallets—28 more than a 13.8m double deck trailer and 48 more than a single deck trailer.

The triple deck trailers, which were custom built by Lawrence David in Peterborough, also feature a central “crucifix” support structure for the lower decks, ensuring easy access and efficient loading of the solar panel pallets.

“Today’s announcement underscores SW Group’s continued commitment to optimising cost efficiencies and reducing carbon emissions—not just within our own operations but also for our valued customers,” says Clive Oakley, Managing Director of SW Group. “Our long-standing partnership with Segen has always been centred on delivering high-efficiency, sustainable logistics solutions, and this new initiative takes our collaboration to the next level.”

Mike Eaton, Operations Director – Warehouse and Logistics, Segen UK & Ireland, adds: “Segen is committed to improving distribution costs and efficiencies while moving towards a net-zero business model. Central to this is our focus on reducing the environmental footprint of our entire distribution network, from manufacturer to consumer, and working closely with like-minded partners who share our sustainability goals. This investment by SW Group is a clear demonstration of how our enduring partnership continues to deliver value for both companies.”

SW Group Logistics Ltd – T/A SW Group

SW Group, is a family owned Pallet Network and Warehouse operator, established for 58 years with its HQ in Swindon. The business has a growing turnover in excess of £25m and a mixed fleet of 80+ 18t Rigids and 44t Tractors and over 100 Std, Double Deck and Triple Deck trailers and 160k sq. ft. of storage. In recent years it has developed a Specialised Independent Pallet Network, alongside Warehousing and Fulfilment operations, focused on Out of Gauge, Damage Sensitive and ADR Class 9 Pallets delivered kerbside, next day across the UK. This is delivered via its own depots and warehouses in Telford, Peterborough and Leeds, and partners in Scotland, Exeter and Sittingbourne. More Details can be found at www.swgroup.co.uk.

About Segen Ltd.

Segen is the UK’s leading renewables distributor, offering the largest portfolio of solar panels, energy storage systems, mounting systems, EV chargers and heat pumps from market-leading manufacturers. Segen has full integration with OpenSolar’s world class design software MCS, and is the master distributor of Tesla Powerwall.

Employing over 170 people in the UK and over 600 people globally, with a diverse employment record and c.50% women. Segen offers pre-and-post-sales support, technical assistance, customer service teams and dedicated account managers. With specialist departments overseeing residential, commercial, corporate, and new build customers, as well as a wholesale offering, Wholegreen Renewables. More details can be found at www.segen.co.uk.

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