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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Segen Ltd partners with CEF

May 2, 2024 | Business


Leading UK renewables distributor Segen Ltd, partners with sister company City Electrical Factors (CEF), in joint move to become market leaders in renewable energy solutions.

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Segen, a leading global wholesale distributor of Solar PV and energy storage systems, has partnered with City Electrical Factors (CEF), the UK’s leading Electrical Wholesale Network to drive growth in the renewable energy industry.

In Partnership

The partnership, which will now see the Labora owned businesses benefit from 43% combined market share, is a welcomed move for customers. With both businesses offering an unrivalled product portfolio of the highest quality and competitively priced products in the renewables industry. Segen is the UK’s only distributor of Tesla Powerwall, which is now available to Certified Installers through CEF.

With the increasing demand for clean and sustainable energy sources, CEF will now be offering customers the option to purchase full renewable energy solutions with an increased depth of range and access to leading manufacturers, increasing the already extensive product portfolio currently available.

The collaboration between CEF and Segen will enable us to significantly enhance our support of current and potential solar installers across the UK. With almost 400 CEF branches in the UK & Ireland, CEF’s tens of thousands of installer relationships, and Segen’s access to the best suppliers of solar products, this partnership will create an unrivalled offering to the industry.

By joining forces & combining our expertise, we’re able to offer industry leading solutions, while growing the market and training more critically needed solar installers, accelerating us towards our goal of decarbonizing the world one installation at a time.

Thomas Hartland Mackie

Chief Executive Officer, Labora Group

The partnership is a great strategic fit for both customers and businesses alike, as each incorporates the same great service. Through a strategic procurement process, they can offer “great” value pricing. Both Segen and CEF place a strong emphasis on delivering superior customer service and building relationships with their customer base. They each put customer satisfaction at the heart of their business.

I am absolutely delighted to be working with CEF more strategically. Our new partnership will not only increase Segen’s reach, but more importantly this will help both Segen & CEF to have access to the best solar products in the market and to be able to offer our customers more products than ever before.

Working in partnership will make us stronger together to offer more innovative solar solutions, advancing sustainability and driving positive change in our communities.

Dave Rice

Chief Operating Officer, Segen & Soligent

Both businesses are well established with a combined age of 94 years. Each has earned an excellent reputation within their respective industries. This partnership will play an essential part in achieving net zero targets and a global transition to sustainable energy solutions.

Our new working partnership combines Segen’s two decades of experience in the buying, storage and movement of renewables products with CEF’s commitment to customer relationships, best in class service and our extensive branch network.

The line between a purely renewables installer, and an electrical contractor are blurring and will continue to. It’s our commitment to offer an unrivalled experience to every installer, whether they’ve been in the renewables market 10 years or 10 minutes.

Mike Gadd
Renewables Division Director, CEF

Segen will continue to serve their traditional group of Solar PV and ESS installers. CEF is in the unique position to reach 60,000 electrical contractors and customers wanting a local branch network.

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