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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Segen x POSTX – Announcement

Aug 19, 2024 | Business


Segen are thrilled to announce a ground-breaking collaboration that will revolutionise solar and ESS deliveries, setting a new standard for sustainability and environmental stewardship. Segen are proud to have partnered with POSTX, an AI-Logistics Platform Startup designed to plan and deliver the best experience, with zero carbon emissions. The partnership is committed to achieving zero-emission deliveries, to significantly reduce the carbon footprint associated with traditional delivery methods.

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Announcement: SEGEN x POSTX

“POSTX provide a state-of-the-art electric vehicle fleet, ensuring that all deliveries are conducted without the use of fossil fuels. As part of the delivery model with POSTX we will be able to offer reliable, timed delivery slots to all our customers with up-to-date delivery trackability,” said Mike Eaton, Operations Director at Segen. “Ensuring that each delivery is not only environmentally friendly but also efficient and cost effective.”

As part of this industry exclusive, Segen & POSTX have collaborated with strategic partner E.ON, on a market-leading trial. E.ON install Solar & Storage systems for households nationwide. They aim to become the first supplier to do so in a fully sustainable way. All deliveries made during the trial were 100% emission-free. This resulted in reductions of between 1,752kg and 3,144kg CO2 during the trial period alone, compared to conventional methods. POSTX’s new logistics approach allowed for 1,400% faster loading and unloading times by eliminating the need for tail lifts.

Award winning trials

The successful trial has been shortlisted for not one but two National Sustainability Awards. These celebrate the best in industry, focusing on innovation and breadth of impact to help build a more sustainable and better future. The Partnership of the Year category celebrates the collaboration between Segen, POSTX and E.ON. The Supply Chain Initiative of the Year category highlights the positive change on the industry. Winners will be announced at the event at London Marriot Hotel on the 2nd October 2024.

“I have been working with Segen for some time on how we overcome the challenge of transporting our Solar & Storage products to our customers in a more sustainable way, whilst continuing to deliver the highest level of service,” said Steven Cotterill, Global Category Manager at E.ON. “The synergy we have created with Segen in bringing this piece to life has been a real win for us. It outlines the benefit that a strategic partnership approach can bring. Our partnership with Segen continues to go from strength to strength. There is additional value to unlock for both parties from other initiatives we are working on together.”

Following the successful trial, Segen are happy to announce that POSTX deliveries will be accessible to all installer customers from September 2024.

This exciting partnership sets a new industry benchmark and embodies a shared vision of a greener, cleaner future as part of Segen’s mission of decarbonizing the world – one installation at a time.

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