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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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SSI Investigation into JA Solar

Jan 30, 2025 | Business


The Solar Stewardship Initiative (SSI) has unanimously defended JA Solar’s commitment to ethical sourcing practices following the conclusion of a comprehensive independent investigation in January...

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SSI Investigation

Conclusion of the SSI’s investigation into JA Solar’s sourcing compliance.

The Solar Stewardship Initiative (SSI) has unanimously defended JA Solar’s commitment to ethical sourcing practices following the conclusion of a comprehensive independent investigation in January.

In a statement issued yesterday, the SSI said it had lifted the temporary suspension of JA Solar imposed on 16 January 2025 following a thorough investigation which recognised “the company’s full cooperation and commitment in good faith to the established SSI Principles”.

The investigation upheld JA Solar’s claim that since 2018, JA Solar modules sold in the U.S. have exclusively used American polysilicon, supported by ingot and wafer production in South East Asia, dedicated for the U.S. market.

As a vertically integrated Tier 1 supplier, JA Solar is a leader in ethical sourcing and supply chain traceability. This is exemplified by its Integrated Traceable Supply (ITS) panels, which feature a third-party verified system for tracking module-level polysilicon sourcing.

Segen exclusively distributes ITS panels from JA Solar and fully backs the company’s proactive, industry-leading stance on ethical sourcing and low carbon supply chains. We are therefore pleased with the swift conclusion of the SSI’s investigation into JA Solar’s sourcing compliance.

For more information, the official statement from the SSI can be found here.

→ Find out more about JA Solar modules here

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