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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Talk to the Expert

Dec 5, 2024 | Product, Training


Book a 1-2-1 training session with industry expert from Sigenergy and join the webinar in which you will finesse your sales technique.

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Talk to the Expert

And finesse your sales technique and capture more sales with this Sigenergy session.

We wanted to let you know about Sigenergy’s just-launched Talk to the Expert sessions. You can now book a 20-min training meeting with industry expert and Sigenergy Product Director, Luis Castillo.

It is an excellent opportunity to get a one-on-one with a specialist in their field and it’s simple to book. Head to the Segen customer portal to request your Sigenergy sales training session.

In the training session, you’ll get great tips for use in your own business to help you convert more leads into sales and grow your offering. So, what are you waiting for? Book yours slot today!

Also, finesse your sales technique on Tuesday 10th of December in the upcoming webinar From Features to Benefits: Presenting Sigenergy to Homeowners – register here.

Find out more about Sigenergy:

Sigenergy offer a complete range of renewable energy technologies. They supply solar inverters, energy storage systems, and EV chargers for both commercial and domestic use. With a team of world-leading research and development experts working for them, you can be sure of great results from a Sigenergy install.

→ Sigenergy product range from Segen
→ Sigenergy Incentive Program
→ Sigenergy website

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