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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Products Mounting Renusol

ECO Ballast set FS 2100 mm

Part No: REN-520502

Supplier: Renusol

Category: Mounting

Get trade prices Contact Us

Eco Ballast Set FS 2100mm Size 2100x50x40

The ballast trays REN-520501 can be optionally added to your design to accommodate a higher amount of ballast, should your particular site need it.   

Note: the design tool will not calculate the required ballast weight.

Renusol can provide a detailed wind loading report that shows the amount of ballast that is required per module. Please provide them with the installation and site details at: tsuk@renusol.com 

Each SET Composed of:

  • 2x 500529 Eco Ballast Rail 2100mm (size 2100x40x40)
  • 2x 900074  Stainless Steel Cable ties
  • 2x 900229 Self Drilling Screw 4.8x19 A2
  • 2x 500413 Roof Protection pad 500x40x11mm for ballast set (size 500x400x11)

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