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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Products Storage GivEnergy

GivEnergy 9.5kWh Li-Ion Battery – Gen 2

Part No: GIV-BAT9.5

Supplier: GivEnergy

Category: Storage -

Get trade prices Contact Us

GivEnergy 9.5 kWh Eco Li-Ion Battery

State-of-the-Art Management System 

Utilising lithium iron phosphate, GivEnergy batteries are extremely safe and can be installed in a wide range of locations. Their market-leading battery warranty means you can use your battery as much as you want for 12 years and still be covered.

Features: 

  • Plug & Play functionality
  • Fully Recyclable at end of life
  • Remote Firmware upgrades
  • IP65 Rated
  • 12 Year warranty

Technical:

  • Dual BMS system allowing greater control and functionality
  • Scalable Battery Packs - Up to 5 per inverter in 2019
  • 0.5C-1C charge and discharge rate
  • Retrofit compatible
  • 157Wh per Kg +/- 5%
  • Depth of Discharge 100%

NOTICE:

  • When connecting GivEnergy products of differing generations, different cables will be required. 
  • For example, when connecting a Gen 1 hybrid to a Gen 2 battery, GIV-BC-LP-G will be required.
  • When connecting a Gen 2 battery to another Gen 2 battery, GIV-BAT-CAB-G2-G2 will be required.
 

Please note:

  • Givenergy online portal login is required to fully commission this system. If you do not already have a login, please contact GivEnergy before going to site to install!
  • You need to attend GivEnergy Installers Training in order to install this product. Please check with GivEnergy for details.   If fitted by non-trained installer the Warranty will be VOID!
  • Givenergy system must be connected to the internet to benefit from full warranty services

 

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