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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Products Inverters Growatt

GROWATT MIN 6000TL XH Dual MPPT with DC

Part No: GROWATT-MIN6000-TL-XH

Supplier: Growatt

Category: Inverters -

Get trade prices Contact Us

Growatt inverters are designed for specifically for residential rooftop applications. With a maximum efficiency of 98% and wide input voltage range, this robust inverter is perfect for most domestic installs

Leading - edge Technology

·       Double MPPT Tracker, MPPT tracking accuracy more than 99.5%

·       Max. Efficiency 98%, European Efficiency 97%

·       Transformerless design and high power density, offer lighter and

·       more convenient installation

·       Comes with 10 years warranty

·       Power factor continuously adjustable

·       Flexible communication connection

·       Comply with European, Asia-Pacific safety regulations

 

Built in DC isolator. 

UK only: This inverter has been tested and certified according to G99, but only for units having most recent Firmware and Hardware version. Please check if the unit you are purchasing meets that criteria and if in doubt, please update the inverter firmware.

 

UK: The Installer Code Policy is in the process of being introduced in the UK and Ireland. It means all installers will need to register an ‘Installer Code’ for using the Growatt monitoring platform. This installer code can be provided to the end user by the installer to allow for the viewing of your customers devices from your installer-level monitoring account. For more information, please refer to the following document: Growatt Installer Code policy

Please note: In order to achieve anti reflux function on TL-X and TL-XE range, you must use Meter SPM-E. Using a CT clamp to try and achieve this is not possible. Please contact us for more details.

UK ONLY: Due to a slight change in the regulations relating to G98 and G99, some manufacturers have had to resubmit their type test certificates for reassessment with the ENA. This may lead to some delays in the processing of applications, but we have been reassured by manufacturers they do not anticipate this to delay applications beyond a few weeks. Segen have not been involved in this process and are unable to provide timescales or dates as to when this works will be completed. Due to our current high volume of calls we would kindly ask you to refrain contacting your AM regarding these timescales.

 

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