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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

iCS 5kW Hybrid Inverter

Part No: ICSESSH5K

Supplier: iCS

Category: Storage -

The iCS Home Battery Storage system is flexible, modular, has great safety credentials and can be fully integrated with Solar PV systems & even EV Charge points, all controllable from one APP. The system can also utilise off peak electricity tariffs by charging batteries when energy costs are at their lowest and be deployed during peak times. The high-performance inverter and battery modules allow for fast charging and a continuously rated 21.7A output for less reliance on the grid when multiple appliances and loads being used together. The system also provides an emergency output in case of grid power cuts, again continuously rated at 21.7A output.

Features

  • Indoor or outdoor installation [IP65]
  • Full integration with iCS EV chargers
  • Full app control and monitoring
  • Twin solar inputs [2 x MPPT's]
  • Charge from solar or off peak grid
  • High performance [5kW]
  • Emergency output or power in emergency [blackout]
  • The high performance inverter and battery modules allow for fast charging and a continuously rated 21.7A output for less reliance on the grid when multiple appliances and loads being used together
  • Can be fully integrated with solar PV systems

Please Note: iCS - ICSESSH5K G99 status is currently under assessment on the ENA register, please be aware during planning.

 

Please note: Cables are sold separately. Please see

Inverter to Battery or New Battery stack ICSESSBC2

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