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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

myenergi hub – monitoring remote control unit

Part No: MYEN-HUB

Supplier: myenergi

Category: EV Chargers - Monitoring and Control

The hub provides internet connectivity to your myenergi devices making them smart.

The hub and app work together to remotely control and monitor your products from anywhere in the world.

The hub also allows you to carry out firmware updates to keep your myenergi products equipt with all the latest features.

App Features:

  • Remotely control & monitor on your mobile device
  • Change your zappi charging modes
  • Pre-set your geating & hot water of your eddi
  • Remotely manually boost your eddi or zappi
  • Adjust zappi minimum green charging level
  • Observe domestic live energy flow
  • View consumption, generation & diverted energy data hub device required to use the app

Hub Features:

  • Remotely control & monitor your myenergi devices
  • Comes with ethernet cable for direct connection to your internet router
  • Remotely control & monitor on your mobile device
  • Status LED’s – show if energy is being diverted by your myenergi products Access to the latest firmware updates
  • Required for zappi OLEV approval 

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