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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Pylon US3000C 3.5kWh Li-Ion Solar Battery (excl. brackets)

Part No: PYLON-US3000C

Supplier: Pylontech

Category: Storage -

The US3000C is a 48V low voltage HESS solar battery system provided by Pylontech, developed with their own lithium iron phosphate cell to ensure the highest safety value and most promising life cycle. A self designed BMS protects the cell from abnormal temperature, current, voltage, SoC and SoH.

Product Features:

  • Modular design for ease of expansion.
  • 95% Depth of Discharge (DoD).
  • Usable capacity 3374Wh.
  • Parallel capability of up to 16 units.
  • Intelligent BMS protecting battery cells.
  • 6000 Cycles.
  • RS485 and CAN compatible.
  • Comes with 7-year standard warranty which is extendable to 10-years upon registration.
  • Installation flexibility (Rack mount or Wall-mount).

You can register the Pylon US3000C for an additional 3 years of manufacturer warranty for free. Go to http://www.pylontech.com.cn/service/support and complete the information in the 'sign up battery' page. 

The US3000C can be used to expand an existing US3000 bank. Please note, the US3000C needs to be used as the master battery when used to expand an existing US3000 bank.

Please see the Application Note New Pylontech firmware or Application Note Kodak user settings for more info.

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a result of incorrectly installed systems.

 

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