Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

REC Alpha Pure Series 410W All Black

Part No: REC410AA-PURE-AB

Supplier: REC

Category: Modules - Monocrystalline

REC Alpha Pure Series 400W All Black: lead free + higher power density.

Key Features:

  • REC Alpha Pure Series variant offers next-level power and greater environmental impact 
  • Innovative gapless cell layout uses the entire panel surface to generate power
  • Highly impressive power density of 219 watts/m², with panel power reaching 405 Wp
  • Lead-free* for less environmental impact
  • Lead removed from all panel components, including cell connections, cross connectors and junction box soldering
  • Seamless appearance, lead-free construction, and high power make it a compelling solar panel for rooftops
  • Increased number of wires greatly improves flow of electricity current
  • Eliminating invasive soldering removes risk of cell damage or microcracks for long-lasting high performance
  • Stylish looks thanks to thin, barely-visible wires and uniformly black-colored cells
  • Full-black variant is a design masterpiece and the most elegant feature for your home
  • Solder-free cells
  • Environmentally-friendly manufacturing drastically reduces carbon footprint

Protrust Warranty

Registering for the Protrust warranty means you get a 25 year product warranty and an industry first labour warranty in the unlikely event that an REC panel needs to be serviced and there's more...

Key points:

  • 25yr REC ProTrust Product Warranty
  • Tools for marketing and to simplify business - access to the REC media library, pictures and logos, flash data and marketing shop (launches August)
  • Premium products and technical knowhow from REC experts

How to Join: It's easy, the first step is to register online and participate in REC Certification Training - check the training & events page for the next available date. After completing the training you'll receive an email to register on the REC ProPortal.

Comes supplied with Stäubli MC4 PV-KBT4/KST4 (4 mm²) connectors.

 

Open a Segen account today...

Are you a homeowner?

View homeowner info