Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Redtip Hookstop Single

Part No: RED-HOOKSTOP

Supplier: Redtip

Category: Mounting -

Plain tiles are notorious for breaking and can be quite expensive to replace, their fragility often results in such installations taking a longer amount of time to complete to avoid damaging the roof.

This simple product negates this problem by allowing the roof hook to distribute the weight of the system (or installer) through the Hookstop and into the roof (as opposed to the weight being distributed directly onto one of the plain/rosemary tiles – resulting in damage).

The Hookstop is an impact-absorbing pad designed made of recycled rubber, called Rypol, designed to replace individual roof tiles typically on a plain tile (rosemary) installation. You may have come across it on playgrounds and sports surfaces.

“It completely eliminates the problem on Rosemary tiled roofs of installers standing on the mounting rail and the downward flexing of the roof hook, cracking the roof tile. Hookstop, prevents this by absorbing the roof hook flexing; it significantly speeds up installation time and the cost is largely offset because there is no lead work needed.” – an installer.

 

Open a Segen account today...

Are you a homeowner?

View homeowner info