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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Solis Data Logging Device RF Kit and RF Stick

Part No: SOL-RF-LINK

Supplier: Solis

Category: Accessories -

Used for RF Communication between the inverter and router and compatible with all Solis Inverters. 

The Solis data logging device consists of two components:

  1. RF Kit  (data logger – connected to router)
  2. RF stick/antenna (connected to inverter)  

This is an alternative way of connecting a Solis inverter to the internet, other than standard Solis WIFi or Lan stick.

A true time saver for residential installations. The Solis RF Kit connects to the router via cable, negating the need for networking or programming to connect the system to the internet. The RF-KIT then talks to the RF-STICK via radio frequency, which transmits the data directly between the two devices. Connection is fast and seamless as the main communication takes place between two devices specifically designed to talk to each other. Not only does this make the initial set-up far quicker and easier, but if the end user ever changes their router or their ISP, this will not require another site visit to reconnect. The reconnection process is simple and easy for the homeowner.

http://rm.segen.local/reseller/docs/Accessories-DLD-RF-Link.pdf

Note: Connection is still wireless but over a different RF frequency,  the main benefit of this connection is if a customer changes their Wi-Fi router they just unplug the RF Kit from the old router, plug it in to the new router, and it all works automatically with no set up required. 

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