Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Sunsynk MAX 16kW, 48Vdc Single Phase Hybrid Inverter with WIFI included

Part No: SUN-16.0

Supplier: Sunsynk

Category: Storage -

The 16kW single-phase hybrid inverter is the biggest addition to Sunsynk’s low voltage (48V) single-phase inverter range. It’s suitable for off-grid, grid support, backup, and self-consumption PV systems and can also be used in both three-phase and single-phase parallel applications. 

In terms of functionality, compatibility, and related accessories, it’s similar to the 5kW & 8kW units but particularly suited to large domestic and small commercial installations.  

“It’s the biggest single phase all-in-one inverter with everything built in, in the world”, Keith Gough, Sunsynk CEO. A true monster! 

Additional features: 

  • A total of 15x inverters can be connected in a three-phase configuration (five units per phase) - giving a maximum power output of 240kW 
  • Three inverters can be connected in a single-phase configuration giving a total power of 48kW 
  • Contains 3x MPPTs to allow for flexible PV array designs and improved efficiency 
  • Programmable multiple operation modes: on-grid/off-grid & UPS 
  • IP65 protection rating 
  • Wi-Fi dongle as standard – enabling remote monitoring via the Sunsynk cloud 
  • Compatible with leading lithium battery brands such as Hubble Lithium, Pylontech LV, Freedomwon and Kodak (BL3.6) 

 

For installations with Pylontech, REVOV and Hubble Lithium batteries use this BMS cable: SUN-CAN-3M

For installations with Freedom Won batteries use this BMS cable: F-WON-CAN-SUN

It is recommended that you use the size 3 fuse holder with the appropriately rated size 3 fuses when deploying this inverter system, the battery DC currents are high and the size 3 fuses best suits this application.

Installations with Sunsynk products need to be registered to gain full activation of the warranty. Register here>>

Equipment warranty registration needs to take place within 7 (seven) days of commissioning of the project, failure to register the warranty may result in the warranty being made void.
 
When carrying out firmware updates, ensure that the inverter is on bypass mode and the PV is off. Failure to do this may damage your inverter.

Open a Segen account today...

Are you a homeowner?

View homeowner info