Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Storage.

Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Battery Storage Solutions.

Battery storage gives system owners free energy from solar PV systems or lower-cost energy by charging overnight from cheap grid tariffs. As a sector, it’s been growing steadily to become the most popular combination for UK homeowners in 2024.

In addition to solar PV, energy storage provides low-cost, sustainable power for homes and businesses, and it is also cost-effective for standalone systems. From single-phase residential storage to three-phase commercial systems, Segen has every type of battery storage available.

Open a Segen account today...

Are you a homeowner?

View homeowner info

Frequently Asked Questions

  • AC Coupled storage systems will use an AC coupled inverter that operates in reverse compared to a standard inverter, enabling the battery to store energy in DC.
  • Hybrid inverters offer a flexible and cost-effective solution by combining the advantages of both AC and DC coupled storage. By combining the two systems, you can connect batteries on the DC side, but charge from the AC supply, giving greater flexibility.
  • Your own power, secure, and on demand. A battery will store energy the PV system generates throughout the day, for later use
  • Uninterrupted supply, even if the grid is down.
  • Lower energy bills by reducing reliance on the grid.
  • Environmentally friendly and self-reliant energy.
  • Monitored systems mean you can visually see your energy consumption.
  • Future-proofing your energy as we move into an era with increased demand.

We have a guide to help you make the right choice for your next installation. Alongside that, we also have a handy Battery Compatibility Guide & Comparison Chart for quick references about different types of storage solutions.

Battery Storage Compatibility Chart

Battery Storage Guide