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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

SolarEdge.

Founded in 2006, SolarEdge is a global leader in smart energy technology. They developed a DC-optimized inverter solution that changed how power is harvested and managed in PV systems.

SolarEdge is instantly recognisable and loved by installers and homeowners.
Take charge of your energy management with the SolarEdge Ecosystem with Optimized modules and a variety of smart products to make even more savings!

  • SolarEdge source for one warranty, software and training
  • Compliant with the strictest safety standards, UL9540A unit level test for fire safety hazards, allowing convenient indoor installations.
  • Any excess PV is stored directly in the battery thanks to our DC coupling technology
  • Highly efficient energy storage with up to 94.5% round-trip efficiency
  • Optimised through advanced battery mode

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Medway warehouse the very next day! Or book a zero emission delivery direct to you!

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SolarEdge frequently asked questions

The SolarEdge Home Battery can offer a complete residential solution from rooftop to the grid and has one of the highest standards for system efficiency, and safety. Compatible with the Home Hub and Home Wave inverters.

The SolarEdge Home 400V battery is a 10kWh unit consisting of NMC (Nickel, Manganese and Cobalt) battery cells. It’s a scalable, DC-coupled battery which can feature up to 3 batteries connected in series to a single inverter, with multiple inverters allowed on one site.

This device has a recommended ambient operating temperature range of -10 to +50C and an IP rating for preferred outdoor installations.

The battery also offers a 10-year warranty without a limit on the number of cycles.

An all-in-one solution that enables solar power to flow 24/7 by combining solar, storage and backup into one single platform.

Inverters from SolarEdge Home are designed for both single-phase and three-phase applications. They also include interfaces for home batteries and backup systems. Additionally, smart energy devices, such as the SolarEdge EV Charger, hot water controller, and smart meters, are synchronised and managed by an integrated operating system.

The DC-coupled solution was designed to maximise solar energy output. It offers real-time suggestions to meet varying energy requirements, efficiently providing power to devices through solar energy while storing excess energy.