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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Heat Pumps.

The latest addition to our extensive portfolio, Heat Pumps are complimentary to solar PV and storage solutions, find out how you could offer full decarbonization solutions from our expert team.

Transition to net-zero is gathering pace.

In the UK, heat pumps are back on the rise with 2024 set to be a record-breaking year. During the same period in 2023, there has been a 45% increase in installations. These impressive numbers were one of the many reasons why Segen decided to offer heat pumps, cylinders, and all related accessories.

As we know you appreciate simplicity, you can now order all your renewables from one place, so you can get one delivery with one invoice. Additionally, you get tech support that you can rely on, regular (and free) training, and dedicated sales managers to help you along the way.

Segen logo with products in small circles

Heat Pump Designer.

If you already offer the golden triangle of renewable energy – solar PV, storage, and heat – or are about the begin your journey to full decarbonization solutions, then we are here to assist you.

You can begin with a heat pump masterclass from Ideal, which the video is linked below. Also, make sure to look out for webinars and courses on the Training & Events page. And when you’re ready, sign up for a certified installer course at the Segen Academy.

If you are ready to get started now, you can use the Heat Pump Designer to create accurate systems with compatible components and accessories.

Why choose Air Source Heat Pumps?

With SCOP ratings that can exceed 5.0, our heat pumps can deliver over 500% efficiency.

Approved by Quiet Mark, these heat pumps operate quietly while providing optimal heating performance.

With relaxed planning permissions and grants of up to £7,500 from the UK government, installing a heat pump has never been easier.

Upgrading to a heat pump, especially when combined with underfloor heating, can significantly increase your property’s value.

Introducing Ideal Logic Air. One of the quietest on the market.