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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

SolarEdge.

SolarEdge, a global leader in smart energy technology established in 2006, developed a DC-optimised inverter solution that changed the way power is harvested and managed in PV systems.

With a market share of over 70% in the power optimising sector and loved by installers and homeowners alike, SolarEdge is an instantly recognisable global brand that helps shape the entire industry.

SolarEdge Optimised Modules are part of SolarEdge Home – a smart energy ecosystem that puts system owners in control of how they produce and manage energy.

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Medway warehouse the very next day! Or book a zero emission delivery direct to you!

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Frequently asked questions

Since being established in 2006 it didn’t take the innovative business long to begin to ship commercial shipments just four years later. They have by now shipped approximately 3.4 Gigawatt (GW) of its DC-optimized inverter systems and products have been installed in solar PV systems in more than 96 countries!

SolarEdge’s mission to become the leading provider of inverter solutions across all solar PV market segments and broaden the availability of clean, renewable solar energy, is certainly not out of reach.

The SolarEdge DC-AC PV inverter is specifically designed to work with SolarEdge Power Optimizers.

The Power Optimizers can be connected to one to two modules and handle the MPPT (Maximum Power Point Tracking). The simplified inverter converts DC to AC and also performs as the communication point for orchestrating energy flow to and from the grid and connected smart devices.

The SolarEdge Power Optimizer is a DC/DC converter, which constantly tracks the Maximum Power Point (MPP) of each solar module (or pair of modules). Power Optimizers can increase system energy production, potentially growing revenues and shortening system ROI.

Power Optimizers turn modules into smart modules. Installers, EPCs, and O&M personnel can easily monitor system performance. Additionally, they can track and pinpoint issues at the module level, providing visibility which will save valuable time troubleshooting.

Every Power Optimizer comes with top-of-the-line safety measures, including the exclusive SafeDC™ function. The feature lowers the modules’ high DC voltage during inverter or grid power shutdowns for maximum protection for people and property.

SolarEdge inverters are reliable and therefore come with a 12-year warranty, which can be extended to 20 or 25 years, making it an industry leader.

By combining solar, storage, and backup into one single platform, the all-in-one solution enables solar power to flow 24/7.

The solution is designed for both single and three-phase applications. It includes SolarEdge Home inverters, a home battery, a backup interface, smart energy devices like the SolarEdge EV Charger, a hot water controller, smart meters, and an operating system that synchronises and manages the devices.

SolarEdge offers greater oversizing to improve yield, which combined with their DC-Coupled energy storage solutions means getting even more energy from the system. In addition, the advanced energy management system offers real-time recommendations that meet changing energy demands.