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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Genius Roof Solutions.

This family-run business, established in 2004, has over 40 years of real expertise in the roofing industry and an innovative approach to challenges solar professionals might encounter when on the roof.

With flagship solutions such as SpeedFlash®, SolarFlash®, InterFlash® Hallhook®, and Hallclip®, Genius Roofing Solutions has become the gold standard in the roofing industry.

  • Since 1996 the company now has a global presence
  • Made in Britain

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Medway warehouse the very next day! Or book a zero emission delivery direct to you!

Frequently asked questions

We are a family business that strives to ensure installers are equipped with the best products on the roof. We pride ourselves in offering excellent customer service.

Our products are tested to ensure longevity for the length of the installation.

We offer 24/7 technical advice via phone, email or social media platforms.

The company’s core product. The Hallclip® was a solution to a problem that roofers had lived with for centuries. The lead flashing clip allows you to fix flashings up to 20 times faster than lead wedges.

The revolutionary Hallhook® is a permanent, secret and fail-safe device that should be used when replacing a broken slate or replacing slates after solar PV installation.

The SolarFlash systems are simple and effective waterproof solutions to refitting roofing slates or tiles around a roof bracket when installing solar photovoltaic (or other) panels.

Launched in 2024, the InterFlash is a flashing solution which sits under the Renusol RH Flat bracket, ensuring ease of installation.

The SpeedFlash® has been hailed as a Game Changer for slate roof installations.  It won the Most Innovative Product at the Pitched Roofing Awards 2024. It streamlines solar installations on slate roofs with a quick, no ‘drill through slate’ method that doesn’t require the removal of slates ensuring an easier and faster installation.

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