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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Your future.
Delivered.

Inspirational training and courses for solar PV, energy storage systems, mounting and EV chargers.

Our accredited courses.

Welcome to our state of the art, purpose built training facility.  The Segen Academy, in partnership with New City Skills College provide high quality training courses to equip our customers with the skills and knowledge to thrive in the renewable energy industry.  We offer a range of regulated courses, which can be found below, all of which will be completely FREE to Segen customers*.

Installation of small scale Solar PV Systems

This regulated qualification is for learners wishing to achieve a regulated qualification in the Installation and Maintenance of Solar PV.

  • 3 Day Course
  • Daytime

£580 + VAT
FREE to Segen customers*

EV Charging Equipment Installation and Commissioning

This regulated qualification is for those wishing to achieve a nationally recognised qualification in the Installation and Commissioning of Electric Charging Equipment in Domestic, Commercial and Industrial locations.

  • 2 Day Course
  • Daytime

£330 + VAT
FREE to Segen customers*

Solar Photovoltaics & Electrical Energy Storage Systems

This regulated qualification is for learners wishing to achieve a regulated qualification in the Installation and Maintenance of Solar PV and a regulated qualification in the Design, Installation and Commissioning of EESS.

  • 5 Day Course
  • Daytime

£750 + VAT
FREE to Segen customers*

Design, Installation and Commissioning of Electrical Energy Storage Systems

This regulated qualification is for learners wishing to achieve a regulated qualification in the Design, Installation and Commissioning of EESS.

  • 2 Day Course
  • Daytime

£415 + VAT
FREE to Segen customers*

The 18th Edition Wiring Regulations Training Course

City & Guilds 18th Edition Wiring Regulations (2382-22) course, designed for electricians and other installers (gas engineers, kitchen/bathroom fitters, plumbers and builders) who complete domestic electrical work, such as wiring in a boiler or shower.

  • 3 Day Course
  • Daytime

£333 + VAT
FREE to Segen customers*

New City Trade Skills Courses

We are delighted to offer a range of additional course through our exclusive partnership with New City Trade Skills. This guarantees use of their facilities for our customers.

COURSES INCLUDE:
Air Source Heat Pumps (ASHP)
18th Edition and a Drone course for roofers and installers
plus there are a number of additional dates for the Solar PV, Battery Storage and EV courses.

To book simply click the link and enter NCCxs3g3n when prompted to access all courses.

Segen Academy building exterior
Welcome wall at the Segen Academy
Segen Academy wall
solar installation wall decoration
training room at the Segen Academy
desk space at Segen Academy
Practical zone in Segen Academy
Education zone at Segen Academy
roof to learn solar panel installation
Door to education room in Segen Academy
training products in the Segen Academy
practical training space in Segen Academy
Tesla equipment in Segen Academy
Tables and chairs in Segen Academy
learning space in Segen Academy
Segen Academy logo
Segen logo on wall
training roof with solar mounting products
Tesla equipment in Segen Academy
woman in a hard hat on the wall at the Segen Academy

The New Segen Training Academy

Why study with us.

Segen Academy training room

Purpose built, state of the art training academy.

Segen Academy provide purpose-built facilities for trade skills with the latest industry standard equipment and facilities. Our specialist facility has gone through substantial development, ensuring the highest quality learning environment for all students.

Expert tutors.

Our tutors are expert trainers with many years of experience working in industry. They will advise and support you every step of the way and you will get a real insight into your chosen qualification with a hands-on approach to learning.

roof set up for solar panel training sessions

Accredited courses, FREE to all Segen customers.*

As the UK’s leading solar and storage distributor, we feel we have an obligation to support the industry and our customers by providing best-in-class training. Our training mission is to help Segen installers differentiate themselves through the highest quality of training, and being recognised as the best in the market.

*Segen customers are credited back based on their order placed with us, effectively receiving any of our courses for free. See terms and conditions.

We’re supported by the best.

Segen has been trusted for over 20 years, offering the largest portfolio of solar PV, energy storage systems, mounting and EV chargers. We’re proud to be supported by leading brands in the industry, ensuring the Segen Academy provides inspirational training.

Training in Partnership with New City College. NCC are one of the largest providers of courses and training programmes.

JA Solar
Fox
Solaredge
Solis
Tesla
Pylontech
Givenergy
Renusol
Aiko
Esdec
Solarport
GSE Integration

To contact a member of our Training Team please email:
Academy@segen.co.uk

Register your interest...

Terms and Conditions:

*Courses FREE for Segen customers subject to the below:

On completion of your Segen course, you will need to place an order with a minimum value of £2000 + vat to qualify.
Upon shipment of your order, a credit will be applied to your account to the value of 20% of the value of the course completed. This credit can be redeemed against your next Segen order.
This mechanism will continue until 100% of the course value has been redeemed against Segen orders.
The rebate will expire 6 months after the date on which the course was completed.
Segen reserve the right to amend / retract the rebate offer at any time.

For further Terms and Conditions please click here.